Warranty & Replacement Policy

To ensure transparency and better customer support, all digital products sold by Tech Haat are covered under specific Warranty & Replacement terms. Warranty duration, usage rules, and replacement eligibility may vary depending on the product type. This policy is connected with and should be read together with our Refund & Return Policy. By placing an order on our website, you agree to follow all terms, conditions, limitations, and usage guidelines mentioned below.

1. General Warranty Policy

Tech Haat provides digital subscriptions, software licenses, activation keys, AI tools, WordPress products, streaming services, premium memberships, and downloadable digital products. Warranty coverage applies only within the warranty period mentioned on the respective product page.

Important Warranty Terms

• Warranty is service-based, not ownership-based
• Warranty duration varies depending on the product type
• Replacement does not reset or extend the original warranty period
• Once the warranty period expires, free support, replacement, or refund will no longer apply
• Even if a subscription technically remains active, expired warranty products are not eligible for free support

2. Shared Subscription Account Warranty

Many subscriptions sold by Tech Haat are provided as “Shared Access” accounts. These subscriptions are shared among multiple users under specific usage rules.

Because of this, the warranty duration may be shorter than the actual subscription duration.

Example Warranty Duration

• 1 Month Shared Subscription → Up to 25 Days Warranty
• 3 Month Shared Subscription → Up to 70 Days Warranty
• 6 Month Shared Subscription → Up to 170 Days Warranty
• 12 Month Shared Subscription → Up to 350 Days Warranty

The final warranty duration is always mentioned on the product page.

Warranty Coverage Includes

• Login problems
• Subscription validity issues
• Access-related problems
• Billing-side activation issues

Issues reported after the warranty period expires will not be eligible for free replacement or support.

3. AI Tools & Premium AI Account Warranty

Tech Haat provides access to premium AI tools and services such as:

• OpenAI ChatGPT
• Anthropic Claude
• Google Gemini
• xAI Grok
• Perplexity AI
• QuillBot
• Gamma AI etc.

AI Tool Warranty Coverage

Tech Haat only provides support for billing-side or subscription-related issues.

Examples of covered issues:

• Pro version converted to Free version unexpectedly
• Subscription removed unexpectedly
• Incorrect plan activation
• Billing-side access issue

Eligible issues may receive replacement or restoration support.

AI Tool Policy Violation Disclaimer

If your account becomes suspended, restricted, disabled, or banned because of policy violations, warranty and replacement will become void immediately.

This includes activities such as:

• Illegal activities
• Harmful prompts
• Hacking or cyber abuse
• Fraud or theft-related activity
• Suicidal/self-harm content
• Crack or bypass attempts
• Explicit sexual content
• Spam or abusive behavior
• Violating platform rules or policies

Customers are strongly advised to read and follow the official policies of the respective platform before using any AI service.

Tech Haat will not be responsible for account suspensions caused by user activity or policy violations.

4. WordPress Theme & Plugin License Policy

Tech Haat also provides WordPress themes, plugins, and GPL/digital licenses.

License Terms

• One license is valid for one domain only
• Subdomains are not included under the same license
• Separate licenses must be purchased for every website or domain

Support & Reactivation Policy

• Lifetime License products include up to 1 Year support warranty
• We provide up to 2 Free Reactivations within the support warranty period
• If you change your website domain or URL after activation, warranty and reactivation support will become void

WordPress Warranty Limitations

Warranty does not cover:

• Website migration issues
• Hosting/server conflicts
• Plugin/theme conflicts
• User customization errors
• Unsupported third-party modifications

5. Activation Keys & Gift Card Warranty

For activation keys, Windows licenses, gift cards, and similar digital codes:

• Warranty type: Activation-Only Warranty
• Warranty duration: Usually up to 6 Hours after delivery
• Customers must activate or redeem the product within the specified time

Claims such as “Invalid Key” reported after the activation warranty window may not be accepted.

6. Downloadable Digital Product Policy

For downloadable digital products:

• Warranty duration: No Warranty
• Products are considered consumed after successful delivery
• Customers must complete their download within the mentioned timeframe

Examples include:

• Digital files
• Templates
• Source files
• Graphics/resources
• Course materials

7. Personal Email Based Subscription Policy

Some subscriptions may be activated directly on the customer’s personal email address.

Important Rules

• Once activated, the email address cannot be changed
• Changing the registered email will immediately void warranty coverage
• Replacement or transfer to another email will not be possible after activation

Tech Haat only supports subscription-related issues, not personal email account recovery or security issues.

8. Warranty Violations

Warranty and replacement eligibility will become void immediately if the customer:

• Shares account access with others
• Resells subscriptions or licenses
• Breaks product usage rules
• Changes passwords or recovery settings without permission
• Uses excessive devices beyond allowed limits
• Performs suspicious or abusive activities
• Violates instructions provided with the order

In such cases:

• Warranty becomes void immediately
• Access may be removed without notice
• Refund or replacement will not be applicable

9. Replacement Policy

Tech Haat follows a “Replacement First” support system.

9.1 Issue Reporting

Issues must be reported within the valid warranty period.

9.2 Verification Process

To verify the issue, we may request:

• Screenshot
• Screen recording
• Error message
• Temporary access

9.3 Resolution Timeline

Verified issues are usually resolved within 24–72 hours.

9.4 If Replacement Is Not Available

If replacement becomes impossible because of stock limitations or supplier issues, the matter will be handled according to the Refund Policy.

10. No Coverage for Third-Party Technical Problems

Tech Haat is responsible only for subscription delivery and access validity.

We are not responsible for:

• Third-party server downtime
• Official app/website bugs
• Feature removals
• ISP or internet issues
• Device compatibility problems
• App update-related issues
• Region restrictions imposed by official companies

11. Third-Party Policy Changes (Force Majeure)

Sometimes third-party companies such as:

• Netflix
• Adobe
• Spotify
• Microsoft etc.

may change their global policies, restrict shared accounts, discontinue plans, or block reseller-based services.

Since these decisions are entirely controlled by the respective companies, Tech Haat cannot guarantee replacement or refund in such “Force Majeure” situations.

12. Contact for Warranty & Replacement Claims

For warranty or replacement-related support, please contact us with your Order ID.

Contact Information

WhatsApp Support:
+8801790370811

Email Support:
support@tech-haat.com

13. Support Hours

• Saturday – Thursday: 11:00 AM – 11:00 PM
• Friday: 3:00 PM – 11:00 PM

14. Policy Acceptance

By purchasing from Tech Haat Official Website, you acknowledge and agree to all warranty terms, limitations, rules, and replacement conditions mentioned in this policy.

Thank you for trusting Tech Haat.