1. Introduction
Welcome to Tech Haat, a digital product shop established in 2018. These Terms & Conditions (“Terms“) apply to your access and use of our website and the purchase of our products (“Products“). By accessing our website or purchasing a Product, you agree to be bound by these Terms. If you disagree with any of these Terms, please do not use our website or purchase our Products.
2. Personal Data
We collect and use personal data in accordance with our Privacy Policy, which is available on our website. You can access the Privacy Policy here
3. How We Use Your Data
We use your data for the following purposes:
- To deliver your Product
- To manage our relationship with you
- To provide you with promotional offers
4. Disclosure of Your Data
We may disclose your data to third parties:
- To fulfill your Product orders
- To comply with legal and regulatory requirements
- For marketing purposes, with your consent
5. Security of Your Data
We take reasonable steps to protect your data. However, as a third-party reseller, we cannot guarantee the absolute security of your data. We will notify you in case of any data breaches or unauthorized access.
6. Your Legal Rights
You have the following rights regarding your data:
- To access your data
- To rectify any inaccuracies in your data
- To restrict the processing of your data
- To object to the processing of your data
7. WordPress Products
- We require temporary access to your website to deliver or activate your WordPress product.
- You are responsible for removing our access after delivery or activation.
- We are not responsible for any issues arising after delivery or activation.
- Our WordPress licenses are official and clearly stated in the product description. Some products may be GPL licensed, which is also mentioned in the description.
- We recommend backing up your website before purchasing WordPress products.
8. Restrictions
- We are a third-party reseller and have no control over changes in product policies or functionalities by the product owner.
- You are bound by the terms and conditions of the product owner in addition to these Terms.
- Product access may be subject to device login limits, which can be changed by the product owner during your subscription period.
- Reselling our Products is strictly prohibited. We may cancel and block your non-refundable Product if you violate this prohibition.
9. Copyright
Copying or reproducing any content, images, or text from our website is prohibited. We may take legal action for copyright infringement.
10. Changes to Terms & Conditions
We reserve the right to modify these Terms at any time. Please review these Terms regularly for any updates.
11. Contact Us
If you have any questions about these Terms, please contact us:
- Email: support@tech-haat.com
12. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Tech Haat regarding your use of our website and purchase of our Products.
Refund Policy
Tech Haat IT Solutions values the satisfaction of our customers and wants to ensure that they receive the best possible experience. In the rare event that we are unable to resolve an issue, we offer a refund policy as follows:
Effective Date: 28 Feb, 2024
1. Introduction
Thank you for choosing Tech Haat! This Refund Policy (“Policy“) applies to your purchase of digital subscription products (“Products“) on our website.
2. No Refunds Policy (General)
As a general rule, all sales are final, and no refunds are offered. This is due to the nature of digital products, which can be easily downloaded or accessed once purchased.
3. Exceptions to No-Refund Policy
We may offer a partial refund in the following limited situations:
- Unsolved Issues: If we are unable to resolve a technical issue with your Product after a reasonable effort within 72 hours (excluding weekends and holidays), we will refund you for the remaining days of your subscription period.
- Missed Replacement Window: If we fail to provide a replacement Product within the timeframe specified in the product description or delivery instructions, we will refund you for the remaining days of your subscription period.
4. Important Conditions
To be eligible for a refund under the exceptions outlined above, you must meet all the following conditions:
- You must have followed all instructions provided by Tech Haat and the product owner, including those specified in the product description and delivery instructions.
- You must have reported the issue within 3 days of the purchase date.
5. Exclusions from Refund Policy
The following are not eligible for refunds under any circumstances:
- Purchases made in violation of our Terms & Conditions
- Reselling or misusing the Product
- Server-related issues, feature inactivity, or changes made by the product owner (as we are a third-party reseller and have no control over these aspects)
- Cancellation of orders after delivery or activation
- WordPress product license or product deletion or transfer: These actions will void your license, and no refund or replacement will be offered.
- Reactivation fees: After the initial free reactivation within the first month of purchase for WordPress products, any subsequent reactivations require a 50% charge of the original purchase price.
6. Refund Process
If you meet the eligibility criteria outlined in this Policy, you can submit a refund request by contacting our support team:
- Email: support@tech-haat.com
Please provide all relevant information in your request, including your order details, a description of the issue, and any troubleshooting steps you have taken. We will review your request and respond within 3 business days.
7. Refund Timeline
If your refund is approved, you will receive the funds back within 3-7 business days to the original payment method used for the purchase. In some cases, we may contact you to arrange a different refund method.
8. This Policy May Change
We reserve the right to modify this Policy at any time. We will notify you of any changes by posting the updated Policy on our website. Your continued use of our website and our Products after the revised Policy is posted constitutes your acceptance of the new terms.
9. Questions?
If you have any questions about this Policy, please feel free to contact us at the information provided above.
Note:
- This revised policy clarifies the following:
- Products are non-refundable once delivered or activated.
- Refund Processing time 3-7 working days
- The wording has been adjusted for enhanced clarity and conciseness.
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us. We are here to assist you and make sure that you have a positive experience with Tech Haat IT Solutions.
