1. Introduction

Welcome to Tech Haat, a digital product shop established in 2018. These Terms & Conditions (“Terms”) apply to your access and use of our website and the purchase of our products (“Products”). By accessing our website or purchasing a Product, you agree to be bound by these Terms. If you disagree with any of these Terms, please do not use our website or purchase our Products.

2. Personal Data

We collect and use personal data in accordance with our Privacy Policy, which is available on our website. You can access the Privacy Policy here.

3. How We Use Your Data

We use your data for the following purposes:

  • To deliver your Product

  • To manage our relationship with you

  • To provide you with promotional offers

4. Disclosure of Your Data

We may disclose your data to third parties:

  • To fulfill your Product orders

  • To comply with legal and regulatory requirements

  • For marketing purposes, with your consent

5. Security of Your Data

We take reasonable steps to protect your data. However, as a third-party reseller, we cannot guarantee the absolute security of your data. We will notify you in case of any data breaches or unauthorized access.

6. Your Legal Rights

You have the following rights regarding your data:

  • To access your data

  • To rectify any inaccuracies in your data

  • To restrict the processing of your data

  • To object to the processing of your data

7. WordPress Products

  • We require temporary access to your website to deliver or activate your WordPress product.

  • You are responsible for removing our access after delivery or activation.

  • We are not responsible for any issues arising after delivery or activation.

  • Our WordPress licenses are official or GPL-based as stated.

  • We recommend backing up your website before purchasing WordPress products.

8. Restrictions & User Conduct

  • You must not resell our products. Violating this may result in cancellation without refund.

  • Device limit violations, info modifications, or misuse may result in product deactivation.

  • Changing license info (email/profile) or violating service terms voids your warranty.

  • If you enable disappearing messages on WhatsApp during order support, we will not be responsible for any future service issues.

  • If you provide us access to your account or website, you must change the password after delivery. We are not responsible for any future issues.

  • You agree that if any software or subscription provider changes features, terms, or device limits, Tech Haat is not liable.

  • Some products are restricted to specific countries or regions. Use of VPN or region manipulation may lead to deactivation, and we are not liable.

  • If you exceed device or profile limits, intentionally or unintentionally, no replacement or refund will be provided.

  • You must activate your product within the validity window mentioned in the description. Expired keys or links cannot be reissued.

  • Orders made through WhatsApp must include correct and complete information. We are not responsible for delays due to incorrect data.

  • You are responsible for maintaining your device and internet connection. Refunds or support will not be issued for user-end problems.

  • All communication should be documented. If you delete or hide message history, we cannot provide support in future cases.

  • If you place an order using incorrect name, email, or phone number, you may not receive your subscription. We rely solely on the information you provide to process your order. No alternate ID, replacement, or refund will be issued in such cases.

9. Warranty & Limitations

  • Some products include limited support/warranty mentioned in their product description.

  • Any company-side disruption (like mass bans, policy changes) may require up to 10 working days to resolve. We will liaise with the product owner and assist as a third party.

  • General issue resolution time: 1–72 working hours depending on complexity.

10. Copyright

All content, images, and materials on our website are copyrighted. Unauthorized use or reproduction may lead to legal action.

11. Changes to Terms & Conditions

We reserve the right to update these Terms at any time. Continued use of our services means you accept the revised Terms.

12. Contact Us

Email: support@tech-haat.com
WhatsApp: +8801790370811
Website: www.tech-haat.com

13. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Tech Haat.

Refund Policy

 

1. Introduction

Thank you for choosing Tech Haat! This Refund Policy (“Policy”) applies to your purchase of digital subscription products (“Products”) on our website.

2. No Refunds Policy (General)

As a general rule, all sales are final, and no refunds are offered. This is due to the nature of digital products, which can be easily downloaded or accessed once purchased.

3. Exceptions to No-Refund Policy

We may offer a partial refund in the following limited situations:

  • Unsolved Issues: If we are unable to resolve a technical issue with your Product after a reasonable effort within 72 hours (excluding weekends and holidays), we will refund you for the remaining days of your subscription period.

  • Missed Replacement Window: If we fail to provide a replacement Product within the timeframe specified in the product description or delivery instructions, we will refund you for the remaining days of your subscription period.

  • Undelivered Orders: If your subscription or product was never delivered within delivery deadline, you are eligible for a full refund.

4. Important Conditions

To be eligible for a refund under the exceptions outlined above, you must meet all the following conditions:

  • You must have followed all instructions provided by Tech Haat and the product owner, including those specified in the product description and delivery instructions.

  • You must have reported the issue within 3 days of the purchase date.

5. Exclusions from Refund Policy

The following are not eligible for refunds under any circumstances:

  • Purchases made in violation of our Terms & Conditions

  • Reselling or misusing the Product

  • Server-related issues, feature inactivity, or changes made by the product owner (as we are a third-party reseller and have no control over these aspects)

  • Cancellation of orders after order, or after delivery or activation

  • WordPress product license or product deletion or transfer: These actions will void your license, and no refund or replacement will be offered.

  • Reactivation fees: After the initial free reactivation within the first month of purchase (only 1 time free) for WordPress products, any subsequent reactivations require a 50% charge of the original purchase price.

  • Orders made using incorrect name, email, or phone number

  • Incorrect product selection or misunderstanding product type/usage

  • Use of VPNs or region-changing tools to bypass geographic restrictions

  • Ignoring compatibility instructions (device, OS, region) stated in product description

  • User-side issues such as poor internet connection, unsupported devices, or local software conflicts

  • Refusal to provide required access (if mentioned) to activate or deliver service

  • Change of mind or accidental purchase after activation

  • Failure to activate within the stated time in product description

  • Use of disappearing messages or deletion of chat history that removes order records

  • Device not supported, network or DNS-related issues, IP or location mismatch errors, or regional blocking caused by user’s own settings or configuration

6. Refund Process

If you meet the eligibility criteria outlined in this Policy, you can submit a refund request by contacting our support team:

Email: support@tech-haat.com

Please provide all relevant information in your request, including your order details, a description of the issue, and any troubleshooting steps you have taken. We will review your request and respond within 3 business days.

7. Refund Timeline & Method

  • Approved refunds will be processed within 3–10 working days.

  • Refunds will be returned to the original payment platform (bank account, card, bKash, or Nagad).

  • If the original payment was made by bank and refund is to MFS, you must provide your bKash or Nagad number—this is the only exception.

  • We will not refund via any alternate platform unless the original one is unavailable.

8. Disclaimer

We are a third-party reseller. Product features, device limits, and terms may change anytime by the original provider. We are not responsible for such changes but will provide full support where possible.

9. Policy Updates

We reserve the right to modify this Policy at any time. We will notify you by posting the updated Policy on our website. Your continued use of our website and our Products after the revised Policy is posted constitutes your acceptance of the new terms.

Thank you for trusting Tech Haat.