Effective Date: 28 Feb, 2024
1. Introduction
Thank you for choosing Tech Haat! This Refund Policy (“Policy“) applies to your purchase of digital subscription products (“Products“) on our website.
2. No Refunds Policy (General)
As a general rule, all sales are final, and no refunds are offered. This is due to the nature of digital products, which can be easily downloaded or accessed once purchased.
3. Exceptions to No-Refund Policy
We may offer a partial refund in the following limited situations:
- Unsolved Issues: If we are unable to resolve a technical issue with your Product after a reasonable effort within 72 hours (excluding weekends and holidays), we will refund you for the remaining days of your subscription period.
- Missed Replacement Window: If we fail to provide a replacement Product within the timeframe specified in the product description or delivery instructions, we will refund you for the remaining days of your subscription period.
4. Important Conditions
To be eligible for a refund under the exceptions outlined above, you must meet all the following conditions:
- You must have followed all instructions provided by Tech Haat and the product owner, including those specified in the product description and delivery instructions.
- You must have reported the issue within 3 days of the purchase date.
5. Exclusions from Refund Policy
The following are not eligible for refunds under any circumstances:
- Purchases made in violation of our Terms & Conditions
- Reselling or misusing the Product
- Server-related issues, feature inactivity, or changes made by the product owner (as we are a third-party reseller and have no control over these aspects)
- Cancellation of orders after delivery or activation
- WordPress product license or product deletion or transfer: These actions will void your license, and no refund or replacement will be offered.
- Reactivation fees: After the initial free reactivation within the first month of purchase (only 1 time free) for WordPress products, any subsequent reactivations require a 50% charge of the original purchase price.
6. Refund Process
If you meet the eligibility criteria outlined in this Policy, you can submit a refund request by contacting our support team:
- Email: support@tech-haat.com
Please provide all relevant information in your request, including your order details, a description of the issue, and any troubleshooting steps you have taken. We will review your request and respond within 3 business days.
7. Refund Timeline
If your refund is approved, you will receive the funds back within 3-7 business days to the original payment method used for the purchase. In some cases, we may contact you to arrange a different refund method.
8. This Policy May Change
We reserve the right to modify this Policy at any time. We will notify you of any changes by posting the updated Policy on our website. Your continued use of our website and our Products after the revised Policy is posted constitutes your acceptance of the new terms.
9. Questions?
If you have any questions about this Policy, please feel free to contact us at the information provided above.
Note:
- This revised policy clarifies the following:
- Products are non-refundable once delivered or activated.
- Refund Processing time 3-7 working days
- The wording has been adjusted for enhanced clarity and conciseness.
